Shipping & Returns
Shipping Policy
Welcome to Folklore's Shipping Policy section. Here, we aim to provide you with clear and concise information about our shipping methods, packaging, and associated costs. We believe in transparent communication to ensure that your shopping experience is as seamless as possible.
Our commitment is to deliver your purchases in a timely manner, while ensuring that they are well-protected during transit. We value your trust and loyalty and strive to uphold the highest standards in our shipping processes.
Feel free to reach out to our support team if you have any specific shipping inquiries.
Return & Exchange Policy
Exchange policy
We will provide easy returns process if you need a change of size, just email info@folkloreclothing.co with your order number and item you would like to return along with the sizing you would like to change or we can offer a store credit.
​
In compliance with Australian Consumer Law, Folklore is not required to provide a refund if you make a wrong selection, need a different size or change your mind. This includes items purchased using Afterpay and Zippay.
While we take care to ensure that you receive an item that is in perfect condition, sometimes faults can be missed. If you have received a damaged item please ensure we are contacted within 14 days of receiving your parcel.
In the event that you have received an item with a minor fault, we will first attempt to replace or repair the item. If this is not possible you will be offered the option of a credit note. As per ACCC a refund for an item with a minor fault is at the companies discretion.
If you receive an item which is deemed by Folklore as having a major fault. It is at the customers discretion to choose a replacement, store credit or a refund. If the item was purchased using a Gift Card, the amount will be credited back to the gift card and not refunded.
Note that Gift Cards/Store Credits cannot be cancelled for a cash refund.
Should an item shrink, tear or break due to improper care Folklore is not responsible for a replacement, refund or credit note.
For any further enquiries , please email Info@Folkloreclothing.co